Reasons to work with us
Call2Call helps you expand your contact center capabilities without the overhead of new salaries, new offices and sacrificing your bottom line.
Cost
The primary reason our clients decide to outsource their processes is because of the cost. Compared to in-house, the cost of a Call2Call’s team is considerably less expensive.
Contrasted with U.S. salaries, benefits, resources, facilities, licenses and more, the cost is less in other countries. And this is because the cost of living in other countries, like Mexico, is less expensive than in the United States.
This allows Call2Call to offer exceptional quality at a lower price. On the other hand, the cost of an in-house team is more expensive. You need to pay salaries, insurance, bonuses, etc. You need to recruit, train and retain the team.
Also, if the team is growing, you may need more space and equipment for your agents, which is a considerable expense of money and time.
Control
When it comes to control, in-house is the winner. Nothing compares to having your own personnel whom you can lead and instruct them what to do, where and how to do it. You can make the changes you need right away and act on any matter needed.
With outsourcing, you still have control of your team but it’s not as easy as with in-house. You may need to go through processes stipulated by the partner company, notify and wait for a response. Sometimes you might not realize how your team is performing and this would not let you act when needed.
For this reason, if you want to outsource, you need to find a company that is aligned with your corporate values, one with which you can have good communication and that lets you see the performance of your team whenever you need it. Fortunately, the advantage of Call2Call over others is that you can have a faster and more effective communication due to proximity and cultural alignment.
