Your operations,
fully managed.
At a fraction of the cost.
Customer support, IT helpdesk, virtual assistants, and digital marketing. One partner, bilingual teams, built to scale with your business.
Fully managed operations across every business function
From customer support to developer staffing — we run the function end to end. Recruiting, training, QA, payroll, and compliance all handled by Call2Call.
Customer support
Bilingual inbound, outbound, and omnichannel support with enterprise-grade QA and coaching.
- Voice, email, chat, and SMS
- EN/ES native agents
- 24/7 with SLA reporting
IT and tech support
Offshore IT helpdesk and developer support, managed by us at a fraction of local hiring costs.
- Tier 1–3 helpdesk
- Developer staff augmentation
- QA engineers and DevOps
Virtual assistants
Bilingual VAs for scheduling, inbox management, data entry, and customer follow-ups, fully trained and managed.
- Executive and admin support
- Real estate and legal intake
- CRM updates and outreach
Back-office operations
Managed back-office workflows that scale without the overhead of internal hiring.
- Data entry and document processing
- Claims, billing, and AR/AP
- Order management
Sales operations
Outbound development, appointment setting, lead qualification, and CRM hygiene — results-driven pipelines.
- SDR/BDR teams
- Appointment setting
- Pipeline and CRM management
Marketing and web
Web design, SEO, content, and paid campaigns. We start with a diagnostic before recommending anything.
- Web design and development
- SEO and content marketing
- Paid media and analytics
Zero hiring complexity. Zero HR overhead. Zero compliance risk.
Call2Call is the legal employer of every agent, developer, and VA on your team. You get the output — we handle everything else.
Talk to an operations advisorPayroll and benefits
Fully handled across jurisdictionsLegal compliance
Labor, tax, and data coveredRecruiting and training
Role-specific onboarding in 14 daysQA and performance
Continuous scoring and coachingOutsourced operations built for your vertical
Specialized workflows, vocabulary, and compliance for the industries most dependent on high-trust customer operations.
Healthcare
HIPAA-compliant patient intake and follow-up
Legal
Client intake, scheduling, and case updates
Real estate
Lead qualification, showings, and follow-up
E-Commerce
Order support, returns, and retention
IT and tech
Tier 1–3 support and dev augmentation
Financial services
Compliant collections, AR/AP, onboarding
From first call to fully operational. Usually in two weeks.
We start with a 30-minute call to understand your operation, volume, and goals. No pitch, just questions.
We recruit and train people specifically for your business. You review and approve before anyone starts.
Payroll, compliance, QA, scheduling. We're the employer of record. You manage the work, we manage the people.
Add capacity, switch service lines, or expand into new markets. We adjust without the overhead of in-house hiring.
We're the employer. That changes everything.
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✓Full employer responsibility
We handle payroll, benefits, HR, and legal compliance. You avoid the complexity of international hiring entirely.
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✓Bilingual by design
Our teams operate in English and Spanish, fluently. No accents, no language barriers, no workarounds.
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✓US timezone alignment
Mérida operates on Central Time. Your team works when your customers and your business need them.
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✓HIPAA compliant operations
Built for healthcare and sensitive data environments. Compliance is built in, not bolted on.
Results speak louder than promises.
"We cut our support costs by nearly half without losing a single percentage point in customer satisfaction. The transition was smoother than anything I've managed internally."
"We needed bilingual agents on a tight deadline. Call2Call delivered a trained team in under two weeks. I didn't think that was possible."
"Their marketing team identified things our previous agency had missed for two years. The diagnostic alone was worth every dollar."
Scale your operations without the overhead.
Share your current setup and we'll deliver a no-cost operations audit with a plan, projected savings, and a 14-day launch timeline.
- No long-term contracts
- Bilingual agents, developers, and VAs
- US and Canada coverage, HIPAA compliant
- Typical savings: 50–70% vs. in-house