CALL CENTER STAFFING AGENCY
Experts in staffing for call centers and answering services
Hire bilingual talent tailored to your specific needs.
Glad you asked!
WE’RE A NEARSHORE CALL CENTER STAFFING AGENCY!
That means we help businesses find and retain the best telephone operators for their specific needs . We started out as agents ourselves, so we understand firsthand the challenges and rewards of the job, and we know what it takes to be successful in this industry.
What do we do at Call2Call?
We provide Call Centers & Answering Services across Canada and the U.S. with outsource Telephone Operators that deliver high quality customer support at competitive rates.
Recruit outsource call center staff
Who are trained and managed in our offices
Provide top-tier customer support
Through dedicated Recruitment, Training and Quality Assurance
Operate 24/7
So your business is always available
Provide cost effective staffing solutions
Thanks to nearshoring
Call Center staffing and Answering Service staffing
Hire any kind of outsource Telephone Operators for your Contact Center, Answering Service or Telemarketing company, including:
- Call Center representatives
- Answering service specialists
- Virtual assistants
- Customer care associates
- Technical support agents
- Account representatives
- Help desk staff
- Customer service representatives
- Customer support agents
- Telemarketing sales representatives
- Client service specialists
- And many more!
Hire experts in customer service
Our bilingual agents are experts in Customer Service, meticulously trained and managed within our state-of-the-art facilities in Mexico.
They possess FLUENCY IN ENGLISH & SPANISH, ensuring effective communication with your diverse customer base.
Through a rigorous recruitment process and stringent Quality Assurance program, we fine-tune our agents to meet your unique requirements and deliver high quality customer service.
YOUR BUSINESS AVAILABLE 24/7
We go above and beyond to ensure your business is always available. That’s why we offer 24/7 support, including after-hours and midnight shift coverage, ensuring your operations run seamlessly around the clock.
SAVE MONEY AT EVERY CALL
Our Nearshore model combined with our rigorous recruitment, training and Quality Assurance models enable us to offer competitive rates without compromising on the quality of our agents.
Get a call from a call center staffing expert
Call2Call is redefining the industry standard with our commitment to ‘Honest Caring.’ We understand your need for reliable, empathetic, and top-tier performance with cost-effective solutions.
With 10+ years in the industry, Call2Call was founded to break away from industry practices that neglect the well-being of employees and customers. Our work philosophy is based in Honest Caring.
The Call2Call difference: Honest Caring
About our agents
We’re driven by a culture of joy, empathy, and growth, ensuring lasting dedication and top-tier customer service.
About our customers
Beyond competitive pricing and high-quality service, we’ll be your seamless partner, offering flexibility and transparency.
At Call2Call, «Honest Caring» shapes every interaction, for employees and customers alike.
Joyful and kind agents that deliver happy callers and happier customers
We hate to brag. But our agents love… well, us.
CAREERS
Join the crew!
Work at Call2Call. Explore our career opportunities and join us in delivering outstanding customer experiences.
Why choose Call2Call as your call center staffing agency?
At Call2Call we stand out from the crowd by delivering exceptional value to our partners:
We guarantee high quality and excellence
Our commitment to excellence means we follow rigorous quality standards and recruitment processes to ensure you receive skilled professionals to elevate customer satisfaction
We work as an extension to your Call Center
And seamlessly integrate with your operations as a natural extension of your company. Our staff becomes a valuable part of your team, aligning their efforts with your goals and objectives
Receibe high value at competitive rates
We understand the importance of cost optimization, so our pricing structure is designed to provide you with competitive rates without compromising on the quality of service you receive
We take care about keeping a happy workforce
Happy employees deliver outstanding results. Our focus on employee well-being and job satisfaction ensures a motivated workforce that will represent your brand with pride
Get scalability and flexibility
Need to scale your operations up or down? With Call2Call, you have the flexibility to adjust your agent count based on demand, ensuring optimal resource allocation and cost efficiency
Full transparency & no hidden costs
We believe in transparency and open communication with our Partners. While working with Call2Call, you can expect clear and straightforward pricing with no hidden costs or surprises
State-of-the-Art technology
Our services are powered by cutting-edge technology, enabling efficient operations to maximize productivity, enhance customer interactions and boost client loyalty
We are HIPAA compliant
We understand the importance of HIPAA compliance in the call center industry. Rest assured that your sensitive information is handled with the utmost care and security.
Frequently asked questions
Transforming Call Centers and Answering Services. One call at a time.
Take the first step toward exceptional service and lasting employee & client relationships.
Our commitment goes beyond staffing
Discover additional services to help your Call Center and Answering Service operations
WHAT'S A CALL CENTER STAFFING AGENCY?
A Call Center Staffing Agency is a company that specializes in providing talent for Call Centers and Telephone Answering Service (TAS) businesses.
These agencies, like Call2Call, serve as strategic partners for businesses by offering skilled, dedicated, and bilingual professionals who handle customer inquiries and support on behalf of client companies.
At Call2Call, we take care of the recruitment, training, and management of agents, allowing you to focus on your core business objectives.
ADVANTAGES OF A CALL CENTER STAFFING AGENCY
Collaborating with a Call Center Staffing Agency like Call2Call offers numerous advantages. We bring skilled professionals into your operation, enhancing efficiency and customer service quality.
Our bilingual agents are proficient in English and Spanish, expanding your service reach. Additionally, our recruitment and Quality Assurance processes ensure you receive top-tier service while enjoying cost-efficiency.
At Call2Call, we foster a culture of happiness and empathy, ensuring long-term commitment from our agents, which translates into exceptional service for your clients.
TYPES OF CALL CENTER STAFFING AGENCIES
There are various types of Call Center Staffing Agencies catering to diverse industry needs.
Some agencies focus on providing general customer service representatives, while others specialize in technical support or sales agents.
At Call2Call, our expertise spans a wide range of services, from handling customer inquiries to offering remote training, quality assurance, and sales teams. We tailor our solutions to your specific requirements, ensuring exceptional service at every level.
DISADVANTAGES OF A CALL CENTER STAFFING AGENCY
While Call Center Staffing Agencies offer many benefits, some may experience disadvantages like inconsistent agent quality, high turnover, or challenges aligning with their culture.
However, at Call2Call, we address these concerns differently. Our rigorous recruitment and QA processes minimize turnover and guarantee consistent, high-quality service.
We prioritize creating a joyful and empathic work environment, fostering long-term agent commitment and alignment with your culture, mitigating these potential downsides.