About Call2Call
Once upon a time in the Call Center industry...
Know a bit more about how the future Partner of your Call Center was founded and what we’re all about.
Our Brief Story
Call2Call was founded by a team with over 15 years of collective experience of taking high quality calls. We decided to take our own path and impart on a new adventure: creating our own nearshore solutions company. One of the primary reasons we started our journey is due to the lack of care we saw in the outsourcing companies in the TAS industry.
We decided to be a light in an industry cursed by finite thinking and a win-lose mentality. A company fully focused on the client’s vision.
Aside from working with your team to find the best solutions to fit your needs, we take great care of our agents. Giving them a level of training and comprehension to exceed your expectations. Our agents stay with us longer, are happier and more successful as a result.
Our Mission
Our mission is to maximize your contact center effectiveness and save you money at the same time.
We also make it our job to take care of and empower our agents to be the true rockstars of Call2Call.
Trust and confidence
Any suggestions and feedback that promote our company’s and our client’s benefit come from all of our team members. Here at Call2Call we are open to hearing from all our collaborators. No idea or suggestion is insignificant.
Technology
Our amazing IT staff stays up to date by regularly researching upgrades and becoming educated with all of the TAS technologies available.
Customer service
Providing outstanding customer service to both you and your customers is our primary day to day focus. We believe that customer service is the most important priority any company can have.